WARNING: SOME OF OUR PRODUCTS CONTAIN NICOTINE. NICOTINE IS AN ADDICTIVE CHEMICAL (21+ ONLY)WARNING: SOME OF OUR PRODUCTS CONTAIN NICOTINE. NICOTINE IS AN ADDICTIVE CHEMICAL (21+ ONLY)WARNING: SOME OF OUR PRODUCTS CONTAIN NICOTINE. NICOTINE IS AN ADDICTIVE CHEMICAL (21+ ONLY)WARNING: SOME OF OUR PRODUCTS CONTAIN NICOTINE. NICOTINE IS AN ADDICTIVE CHEMICAL (21+ ONLY)WARNING: SOME OF OUR PRODUCTS CONTAIN NICOTINE. NICOTINE IS AN ADDICTIVE CHEMICAL (21+ ONLY)WARNING: SOME OF OUR PRODUCTS CONTAIN NICOTINE. NICOTINE IS AN ADDICTIVE CHEMICAL (21+ ONLY)
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US Shipping & Returns Policy

State Regulations Compliance

At Fume, our commitment lies in adhering to the highest standards of compliance with state and local regulations governing the sale and distribution of vape products. Below, please find information on areas where our products may be restricted:

Restricted States:

  • New York
  • Utah

Restricted Cities:

  • Chicago

Please note that due to local regulations, we do not ship vape products to the above-mentioned states and cities.

We consistently update our shipping policies to align with regulatory changes. We appreciate your cooperation in abiding by these restrictions for the lawful and responsible enjoyment of our products.

Age Verification Requirement

At Fume, responsible and lawful distribution of our e-cigarette products is paramount. To ensure compliance with legal regulations and encourage responsible consumption, we've implemented an age verification requirement for all buyers.

  • Verification Process: Following a purchase, an email will request a valid ID and credit card details for age verification and fraud protection within a week.
  • Non-Compliance: Failure to provide necessary documents within this timeframe will result in order cancellation, accompanied by an explanation.
  • Refund Timeline: Refunds for canceled orders may take several days to reflect on your bank statement.

This stringent age verification process aligns with legal regulations, emphasizing responsible product consumption, especially in preventing youth access.

Shipping and Handling Timelines

Order Processing:

  • Processing Time: All orders necessitate 24-48 business hours for processing, with most prepared within 24 business hours (post buyer verification).
  • Priority Processing: Orders with paid shipping receive priority processing.
  • Holiday Season Note: During busy periods, allow up to 72 business hours for processing.
  • Processing Hours: We process orders on weekdays from 9:00 AM to 5:00 PM EST.
  • Non-Processing Days: Orders are not processed on Saturdays, Sundays and national holidays.

Domestic Shipping Information:

  • Domestic shipping usually ranges from 3 to 8 days, based on the chosen delivery option.
  • Shipping Method and Estimated Delivery: Various shipping methods are available during checkout, tailored to your location. Prices depend on destination and package weight.
  • Tracking Notification: After processing, an automatic tracking email confirms shipment readiness, handed over to USPS for delivery.

Route Protection

Opt for Route Protection service for added security at an extra fee based on package weight. It safeguards your purchase in case of loss or theft, allowing claim filing through our partner.

Returns and Exchanges

  • Damaged Products: Fume is not liable for damages incurred during transit, which are non-refundable.
  • Defective Products: We'll issue a unique coupon code for defective products, providing a 30% reduction.
  • Promotional Products: Items purchased on promotion are non-refundable and non-exchangeable.
  • Lost & Undelivered Packages: Issues with undelivered packages must be addressed by the customer.
  • Undeliverable Address: Returned orders due to undeliverable addresses incur a refund minus initial shipping expenses.

For resolution on package issues, contact the customer service team at info@fume.com. Refunds apply only to products returned per their policy.

Late Shipments

Considering the high volume of packages handled by USPS, tracking information may not update automatically. While USPS typically provides reliable service, occasional errors and delays might occur. Any issues caused by USPS are not within Fume's responsibility and should be resolved by contacting USPS directly.

Transit times are not guaranteed, and shipping fees are non-refundable through the company.

If delivery confirmation hasn't updated for a few days, customers should not be alarmed. USPS delivery confirmation often updates upon reaching sorting facilities, transit locations, or local post offices. Any delivery concerns should be addressed directly with the local post office.

USPS Customer Service: Call 1-800-ASK-USPS (1-800-275-8777) to file a claim. Hours of operation: Monday - Friday 9 AM - 5 PM ET.

FDA DISCLAIMER: The statements made regarding these products have not been evaluated by the Food and Drug Administration.